DISPATCH OPS // THE HANDS

Fixes happen
in silence.

Satiate Dispatch turns predictive AI insights into automated field service action. By scheduling repairs during natural low-traffic windows and routing technicians with the exact right parts, your network stays fully operational without ever disrupting a driver.

OFF-PEAK SCHEDULING   ///   ONE-CLICK DISPATCH   ///   100% FIRST-TIME FIX RATE   ///   OFF-PEAK SCHEDULING   ///   ONE-CLICK DISPATCH   ///   100% FIRST-TIME FIX RATE
USAGE-AWARE REPAIRS

Protect your peak revenue hours automatically.

Shutting down a busy charging hub at 2:00 PM on a Friday to swap a cable burns revenue and infuriates drivers. Emergency dispatches cost double and disrupt peak usage rhythms.

Dispatch analyzes your station’s historical and predicted usage patterns to pinpoint perfect maintenance windows—like Tuesday at 3:00 AM. Field work happens silently in off-peak troughs, so your chargers are always ready when demand spikes.

Predicted 24-Hour Utilization

STATION_ALPHA_01 • THURSDAY

MAINTENANCE WINDOW
OPTIMAL DISPATCH WINDOW

Zero-Impact Windows

Automatically schedule maintenance during low-utilization hours to protect high-margin daytime sessions.

Revenue Safeguard

Prioritize high-throughput Fast Chargers over low-traffic units to maximize network uptime where it matters most.

Emergency Override

Instantly dispatch urgent crews if critical hardware fails unexpectedly, complete with priority routing.

INTELLIGENT ROUTING

No second trips. No guessed diagnoses.

Half of field service costs stem from technicians arriving at a site without knowing what’s actually broken—or worse, without the right replacement part in the truck.

Because Dispatch is powered by Sentinel’s micro-diagnostic engine, every maintenance ticket includes exact fault details, required tools, and pre-ordered component SKUs. Your team arrives prepared and fixes the issue on the first visit.

  • Pre-Diagnosed Work Orders

    Tickets ship with precise hardware root causes, eliminating diagnostic guesswork on site.

  • Parts-Aware Dispatch

    Match technician assignments to local inventory availability so trips are never wasted.

  • Smarter Route Grouping

    Bundle nearby routine checks with predictive repairs to minimize travel time for field crews.

WORK ORDER #S-9482

AUTO-GENERATED VIA SENTINEL AI

SCHEDULED
LOCATION / TARGET
Station_Alpha_01 (Port B)
DISPATCH WINDOW
Thursday, 02:00 - 04:00 AM
PREDICTED ROOT CAUSE
[WARN_THRM_404] Connector B Thermal Limit Approaching. Contactor resistance deviation +14%.
REQUIRED INVENTORY SKUS
Contactor Asm. X2 Thermal Grease Compound
ASSIGNED FIELD TEAM
Team Delta (Van 04)
APPROVE DISPATCH
HOW IT WORKS

From early warning to resolved issue in three simple steps.

1

Early Warning Trigger (Sentinel)

Sentinel spots progressive component wear before the charger goes dark, generating a diagnostic profile.

2

Smart Work Order Creation

The system selects the ideal off-peak window, bundles required replacement parts, and suggests the optimal local technician team.

3

One-Click Approval

Operators review and approve the dispatch with a single tap in the portal. The crew is notified, and the repair is executed in silence.

Ready to run field ops on autopilot?

Experience Dispatch Ops.